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Frequently Asked Questions
SHIPPING
How long does shipping take?
Our solid wood interior doors are made to order and typically ship within 4-8 weeks. You will receive tracking information as soon as your order is dispatched. We ensure every door is securely packaged for safe delivery to your home anywhere in the USA.
Is shipping included in the price?
Yes, shipping to the US mainland is included in the listed price. There are no hidden fees—what you see is what you pay. Our transparent pricing policy ensures peace of mind for every customer.
How are the doors packaged?
Each door is carefully packaged with reinforced materials to prevent damage during transit. We take extra care to ensure your door arrives in perfect condition, ready for installation.
PAYMENT
What payment methods do you accept?
We accept secure online payments, including major credit cards, Amazon Pay, and direct bank transfers to DOORWOOD LLC. You can also purchase directly on Amazon for added convenience and buyer protection.
Is my payment secure?
Absolutely. All transactions are processed through trusted and secure payment systems. Your personal and payment information is always protected.
Do I need to pay the full amount upfront?
Yes, full payment is required at the time of order to begin production of your custom door. This allows us to start crafting your door immediately and deliver it as quickly as possible.
Order & Retunrs
Can I change or cancel my order?
Because each door is custom-made, changes or cancellations are not possible once production has started. Please double-check your measurements and customization requests before placing your order.
What is your warranty policy?
We offer a 1-year limited warranty against manufacturing defects. If you discover a defect within one year of delivery, contact us and we will repair, replace, or refund your order as appropriate. Our doors are built to last, using only premium solid ash wood for superior durability and performance.
What if my door arrives damaged?
If your door arrives damaged, please contact us within 7 days of delivery with photos of the damage. We will arrange a replacement or refund as quickly as possible. Our packaging and shipping process is designed to minimize the risk of damage, but we are here to support you if any issues arise.
Can I return my custom door?
Custom-made doors cannot be returned for reasons other than manufacturing defects or shipping damage. This policy is standard for custom products and ensures that every door is crafted specifically for your home.
Why choose
Why choose DOORWOOD doors?
DOORWOOD doors are handcrafted from premium solid ash wood, never MDF or hollow core, ensuring lasting beauty, strength, and sound insulation. Our pre-hung design makes installation easy, and every door is finished with meticulous attention to detail. Enjoy transparent pricing, fast shipping, and dedicated customer support with every order. Upgrade your home with the timeless elegance and superior quality of DOORWOOD interior doors.